Questions, answered.
Think of it as a new employee, not an app. You do not open it and prompt it each time. You tell it once how your business works and what you want done, and it just gets on with it: answering customers, qualifying leads, sending your morning brief, chasing follow-ups. It works while you sleep, remembers everything, and never needs reminding. It lives on WhatsApp or Telegram, so you talk to it like a colleague.
Agentic automations are the core of what we build, and the reason Sawa exists. A plain automation follows a fixed script: when this happens, do exactly that. An agentic automation can think for itself. It reads the situation, decides the right next step, and carries the work through from start to finish, the way a capable employee would rather than a rigid macro. That is what every Sawa agent runs on: work that reasons, adapts and acts on your behalf, whether it is qualifying a lead, handling a full conversation, or running an entire pipeline end to end. It is our core work, and it is what sets us apart from ordinary chatbots and one-step automations.
A capability is anything your agent does for your business, whether a scheduled task like a daily briefing, a response to a trigger like qualifying a lead on WhatsApp, or a workflow like running your Shopify store. The capabilities we set up when you join are included; adding more later is a one-off quote, sent to you before you commit.
A chatbot answers questions and forgets. Your Sawa agent takes action, remembers your business permanently, and works on its own schedule, even while you sleep.
A virtual assistant works office hours, needs training, takes holidays and can only do one thing at a time. Your AI agent works 24/7, handles multiple tasks at once, never forgets instructions and costs a fraction of a month's salary. It also gets better over time as we fine-tune it.
Micro, small and mid-size businesses across Jordan and the region. Clinics, retail, real estate, professional services, and more. If your business runs on messages and repetitive work, an agent earns its place.
Not at all. You message your agent on WhatsApp or Telegram, the same way you message a colleague. We handle everything technical, from setup to monitoring.
Every agent is priced around your business, because no two are the same. Rather than a fixed menu, we build yours to do exactly what you need and tailor the price to match, so you are never paying for things you will not use. It is designed to sit comfortably below the cost of hiring for the same work. We talk through what you need in a free consultation, then come back with a clear proposal made for you.
There is no public price list because there is no one-size agent. Here is how we land on yours.
1. Free consultation
We sit down with you, with no cost and no obligation, to understand your business and exactly what you would want your agent to handle.
2. We scope it properly
We take a little time to design what your agent should do and what it takes to run well. Proper scoping is what keeps the price fair, so we do not rush it.
3. A clear proposal
We come back with one straightforward price built around your needs, with all AI running costs included. No surprises, no hidden add-ons.
You do not pay separately. All AI running costs are included in your subscription. There is no separate account to open, no foreign card and no fluctuating bill. We manage and optimize it for you.
No. Everything your agent needs is supplied as part of your setup, fully provisioned and ready to work, and it is yours to keep. You do not buy, install or configure anything.
No. Your agent runs locally, in your own office, not on shared cloud servers. This keeps your device and your data in your hands and removes any dependency on third-party servers.
Your agent runs locally, in your own office, not on shared cloud servers. Nothing leaves your premises except encrypted calls to the AI model provider, and you decide what can leave. We never read your conversations unless you invite us in for support.
Monthly subscriptions can be cancelled anytime before your next monthly renewal. Annual subscriptions run to the end of their term and can only end once the term is over, not partway through, and there are no refunds. When a subscription ends, your agent stops running at the end of the paid period, and you keep your device and all your data.